Refund policy

Refund Policy

At Classroom Ready, we want you to feel confident in your purchase. We stand behind the quality of our resources and aim to handle returns and refund requests fairly, reasonably, and with care.

Returns for Physical Products

We accept returns of physical products within 30 days of delivery, provided the items are unused, unmarked, and in original resalable condition. This means:

  • no completed or written-in pages,
  • no damage caused after delivery,
  • no missing components,
  • and no excessive wear.

To request a return, please contact us at support@classroomready.com with your order number and the reason for the return.

Bundles That Include a Physical Book and Digital PDF

Some products are sold as a bundle that includes both a physical book and a digital PDF.

Because digital products cannot be physically returned, the digital PDF portion of a bundled purchase becomes non-refundable once it has been delivered, accessed, or downloaded.

If a bundled PDF has been delivered, accessed, or downloaded, the order may no longer be eligible for a full refund, even if the physical book is returned. In these situations, Classroom Ready may, at its discretion:

  • deny the return request,
  • issue a partial refund reflecting the value of the unused physical item only,
  • offer store credit,
  • replace a damaged or defective physical item,
  • or provide another reasonable resolution.

Our goal is to be fair to honest customers while protecting against misuse of digital content.

Returns notice for bundle purchases: This bundle includes a digital PDF. Once the digital file has been delivered, accessed, or downloaded, the order may no longer be eligible for a full refund, even if the physical book is returned. If there is a genuine issue with your order, please contact us and we will work toward a fair solution.

Digital Products

Digital products, including downloadable PDFs, are generally non-returnable and non-refundable once delivered, accessed, or downloaded, except where required by law.

If you experience a technical problem receiving, downloading, or opening your digital product, please contact us and we will work to correct the issue.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at info@classroomready.com within 7 days of delivery and include your order number and a photo, if applicable.

Where appropriate, we may offer:

  • a replacement,
  • a corrected shipment,
  • a refund,
  • store credit,
  • or another appropriate remedy.

If a bundled order includes a downloaded PDF and the physical book arrives damaged or defective, we may replace the physical item without requiring return of the entire bundle.

Amazon-Fulfilled Orders

Orders shipped and fulfilled by Amazon are subject to Amazon's applicable return and refund policies. If you need help, please contact us at info@classroomready.com and we will do our best to guide you.

Refund Processing

If a refund is approved, it will be issued to the original payment method within approximately 5 to 10 business days after the return is received and inspected, or after the refund request is otherwise approved.

Non-Returnable Items

The following are generally not eligible for return or refund:

  • workbooks that have been written in, completed, or used,
  • items not in original resalable condition,
  • items returned more than 30 days after delivery,
  • digital products once delivered, accessed, or downloaded,
  • and, in many cases, bundled book and PDF purchases where the digital PDF has already been delivered, accessed, or downloaded.

School and Bulk Orders

For school, district, and bulk orders, please contact harmen.berghuis@classroomready.com to discuss return arrangements. Special terms may apply depending on the size and nature of the order.

Frequently Asked Questions

Can I return a book + PDF bundle? In many cases, yes, if the digital PDF has not been delivered, accessed, or downloaded. Once the digital portion has been delivered, accessed, or downloaded, the order may no longer be eligible for a full refund. If there is a genuine issue, such as damage, defect, duplicate purchase, or shipping error, please contact us and we will review the situation fairly.

Policy Flexibility

We reserve the right to refuse returns or limit refunds in cases of suspected abuse, misuse, repeated refund requests, or policy manipulation. At the same time, we reserve the right to make exceptions, offer courtesy resolutions, and support customers in good faith.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.